Interview with Joseph Eckert, VP of Corporate Communications from LogMeIn, Inc.

November 30, 2006 at 6:59 pm 1 comment
Below is an interview with Joseph Eckert, VP of Corporate Communications from LogMeIn, Inc. We hope you find the interview informative and useful. Please visit their website and check it out! You can also read more about LogMeIn on their press release page:

TechAddress: Tell me a bit about your company, what it does and what’s your value proposition?

LogMeIn: LogMeIn, Inc. offers the world’s largest remote connectivity service with more than ten million users. The LogMeIn® family includes LogMeIn Free, LogMeIn Pro, LogMeIn Rescue, LogMeIn IT Reach, LogMeIn Backup and LogMeIn Scout. These services, along with RemotelyAnywhere and LogMeIn Hamachi provide secure remote access, support and administration to mobile professionals, helpdesk and system administrators worldwide. LogMeIn, Inc. is based in Woburn, MA with European headquarters in Budapest, Hungary.


TechAddress: What makes your company stand apart from your competitors?

LogMeIn: Our “secret sauce” is the fact that connections – after going through our secure gateway – often then go to point to point – speeding up the connection, and keeping the traffic down on our infrastructure. This lowers our cost and enables us to offer a fully secure, robust free version of our remote connectivity tool LogMeIn.

TechAddress: What are some of the main features?

LogMeIn: LogMeIn Hamachi – – Hamachi is an instant VPN service that enables quick and easy set up of a computer network to access and share information. Computers connected via Hamachi can communicate over the Internet as if they are on the same local area network (LAN), allowing for a number of valuable uses, including remote access, remote control and file management. Introduced in beta in January 2005, Hamachi has more than five million beta users – adding close to a million new computers each month.

LogMeIn IT Reach – – provides sophisticated remote access, support, management, and reporting tools to any size enterprise. It can easily be deployed to a few or few hundred computers in minutes or hours, with minimal end-user interaction. Through its web-based interface, it easily ‘snaps’ into existing networks and infrastructures, without conflicting with existing applications.

LogMeIn Rescue — — is a web-based remote support tool that allows a technician to connect to a remote PC in seconds, without pre-installing software. It is designed for ease-of-use, multi-tasking, and simplified administration, and scales to meet the needs of both large and small IT support organizations. PC users can receive on-demand support by downloading a small applet that allows a support technician to remote control their desktop.

LogMeIn Free – – is a free service that provides fast, secure and easy access to a remote computer from virtually any web-enabled PC or Pocket PC with a high-speed Internet connection. Users obtain on-demand access to their work and home computers – viewing desktops, files and network resources – regardless of where they are.

LogMeIn Pro – – provides mobile professionals with the same fast, secure and easy remote access to their business or home computers as LogMeIn Free, but with the added productivity benefits of file transfer, remote printing, large file sharing and guest invite features. LogMeIn employs state-of-the-art-security, with 128-to-256 bit SSL encryption to prevent unauthorized access.

LogMeIn Backup is a computer-to-computer backup storage program that quickly and easily protects important files such as:

* Financial records

* Digital photos

* Music

* Videos

* Outlook email

* Contacts and calendar items

Users install LogMeIn Backup on two or more computers, and designate groups of files and folders (“Backup Sets”) to be routinely and automatically sent to their machines on which Backup Sets are stored (“Storage PCs”). Backup Sets are stored in a proprietary format on the Storage PC and are easily restored later if disaster strikes, such as a hard drive failure or virus infection.

TechAddress: Who’s your target customer or audience?

LogMeIn: Anyone who’d like to securely connect to remote devices to access data and productivity aps, or to support or maintain these devices. Nearly 50% of our 10 million + users define themselves as IT professionals, ½ the rest define themselves as senior executives in SMBs .

TechAddress: Any new things in particular that you’re working on right now?


TechAddress: Where do you see your company heading in the future?

LogMeIn: Opening up this connectivity beyond computers and PDAs to mobile phones, consumer electronics, even automobiles – allowing users to support and manage their digital life (devices, photos, music, videos and their network) from a simple user interface.

TechAddress: Any negative feedback or criticism regarding technology and services?

LogMeIn: Well, we’re adding close to 1 million users a month now, get hundreds of “love letters” a week and, as you can see if you scroll through we have quite a few Editors’ choice awards and top reviews.

TechAddress: So what would you say is the guiding principle behind your company?

LogMeIn: Connecting hard to reach devices

TechAddress: What is the mission of your company and what are you bringing to the market that is innovative?

LogMeIn: Pretty much same as above – the innovation is in the ease of use, the ubiquity of the technology and the cost.

TechAddress: Where are you in terms of funding and your lifecycle?

LogMeIn: We’ve had an a and b round and are cash flow positive; no further rounds likely.




Entry filed under: business, communication, desktop, Information Technology, internet, mobile, online, online business, online privacy, privacy, remote connectivity service, security, software, tech, Technology, web, Web 2.0 technologies.

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1 Comment Add your own

  • 1. Sarah  |  December 5, 2006 at 2:12 pm

    I’m wanting to use this, but I NEED to use 2 – 3
    different email addys for my work. Can I do this – this way? Also, can it be hid from view, so no one else can use it, like my kids at home?

    Other wise I can’t use it….

    Thank You;


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